Two-Ways SMS Services
TexTalk’s SMS platform provides a multi-operator interface, allowing for cross-operator services and reaching out to a vast number of mobile phone owners across the world through its international connectivity.
Our SMS platform provides value-added mobile services such as messaging, marketing, entertainment, and communication. We are proud to have provided government agencies, media companies, and other organizations with assistance in the fields of health, governance, and education, among others.
Email Delivery Services
TexTalk offers email as another communication channel for reaching contacts. We designed our email communication channel to be more than indiscriminate blasting. TexTalk helps users to maximize the benefits of email by allowing easy access to a target audience.
Voice Services
TexTalk has a comprehensive voice broadcasting service which allows clients to reach out to their contacts and to connect with a pre-recorded phone call.
TexTalk also has the ability to customize the greeting that precedes a message delivered by voice.
Social Media Notification Posting
TexTalk is a secure open platform able to interact with third-party applications, including major social media platforms.
It is very convenient for our customers to manage their social media accounts right from the TexTalk portal. Users are able to post, build, maintain their accounts, and engage their social media followers. It is also possible to schedule Facebook and Twitter posts so that customers can ensure they go out at just the right time.
Fax Management System
TexTalk provides a virtual fax capability to make faxing more intuitive, convenient, and secure for its clients.
Faxes will be sent and received as emails and will inherit the email system’s security, retention, and tracking capabilities. Users are able to use their existing email clients for sending and receiving faxes, with little additional training.
Contact Management
A robust contact management enables users to easily add and locate contact information, such as names, physical and email addresses, fax, and phone numbers. The TexTalk contact database provides a fully integrated approach to the tracking of all information and communication activities linked to contacts. With our contact management system, clients can create contact lists and add contact members to the system. This can be done individually or in groups through the “Import File” option.
Reporting & Analytics
Statistics can be delivered by daily reports. They contain a host of information and data based on specific requirements for marketing, management, and technical purposes. There may be different analyses for various departments/sections, delivering different types of statistics.
The specific content of reports is based on requirements from the customer.
THIRD-PARTY INTEGRATIONS
TexTalk is a secure open platform which interacts with third-party applications. We developed a standard API to secure and simplify this process. The standard API supports all types of text, voice, and multimedia traffic.
ENCRYPTION
TexTalk encrypts data transmitted across networks to protect against unauthorized users spying on network traffic. TexTalk uses industry security standards for data in transit and data at rest. Encrypted transmissions include data traveling from client-to-server, server-to-server, and any transfer between core systems and third-party systems.
99.9% Uptime
TexTalk platform will be available 99.9% of the time in any given month, excluding during scheduled maintenance (about which the clients will be notified in advance). This guarantee applies to TexTalk and all applications and channels delivered. Any issues arising in the internet connection or with any of the wireless operators are beyond the scope and control of the vendor.
MULTI FACTOR AUTHENTICATION
TexTalk uses SMS and email as options for secondary authentication. Multi-Factor Authentication (MFA) is a simple best practice that adds an extra layer of protection on top of your user name and password.