Documents
Articles
View articles about TexTalk and its applications. This section includes a wide range of articles that go over the different fields that TexTalk can be used in. TexTalk users, both current and potential, can take advantage of this section to learn more about the different ways they might choose to use TexTalk.
E-Books
This section contains e-books about TexTalk, including user guides and manuals. These manuals can provide users with product support and give detailed information on how to properly use TexTalk functions. These e-books can be an excellent resource for new users and even experienced users who have questions on certain aspects of TexTalk.
Fact Sheets
View the facts about TexTalk’s ability to communicate through different channels. Learn the abilities of TexTalk’s SMS, MMS, voice messaging, and other functions in this section.
Research Report
Take a look at TexTalk’s success stories here. In this section, you can learn about the statistics of TexTalk users, how the implementation of mass messaging affected their ability to achieve their goals, and the effect mass messaging can have in general.
FAQ
We Have Great Answers
Yes, TexTalk offers a demo account for prospective users, they can enter their information at https://ustronics.com/textalk/book-a-demo/ to schedule a demo
To get an account, contact our sales department to determine what kind of communication services might be best. They will quote a price and offer a contract; once you accept the agreement, your account will be created to the TexTalk communication portal.
Yes, TexTalk allows users to receive responses to their messages from users. It is an excellent addition to SMS campaigns, making them more interactive!
Yes! TexTalk allows third party integration, meaning that you can connect your Twitter and Facebook accounts to your TexTalk account. Posts can be made to take place at the same time as an SMS or email campaign.
Yes. TexTalk allows you to export your contacts in CSV format. You can only export contacts by groups and will not be able to export all contacts in a single attempt.
TexTalk allows users to send pictures, graphics, or other images through MMS.
The TexTalk platform logs all activities, internally and externally, and always provides access to up-to-date traffic reports, including SMS/MMS messages, incoming and outgoing traffic, and shortcode/phone number information.
You can schedule an SMS campaign for up to 30 days.
Yes, scheduled campaigns can be canceled at any time before it is published.
TexTalk supports foreign language characters, and you can send SMS messages using Unicode non-English characters.
TexTalk allows you to download sent and received SMS reports in CSV format.
Yes, TexTalk allows users to send recurring notification messages to their target contacts. Recurring notifications can be stopped at any time.
TexTalk allows customers to upload their email templates or create new ones through the TexTalk portal.
According to CTIA best practices: “Person-to-Person (P2P) generally describes the low-volume exchange of wireless messages between end users… the concept of consistent with typical human operation defines P2P traffic to distinguish P2P from A2P traffic.”
One-way SMS to which recipients are not expected to reply. Typically this represents high volume messaging between businesses and individuals.
Some common examples are a logistics company sending delivery statuses and notifications, a dentist’s office sending one-way alerts and reminders, or a financial institution sending PIN codes to individuals either using short codes or long codes.
According to CTIA best practices: “A2P traffic is all messaging that falls outside the definition of P2P (i.e., traffic that is not consistent with typical human operation).”
The character limit for a single SMS message is 160 characters, however most modern phones and networks support concatenation and segment and rebuild messages up to 1600 characters. Messages not using GSM-7 encoding are limited to 67 characters.
GSM-7 is a character encoding standard which packs the most commonly used letters and symbols in many languages into 7 bits each for usage on GSM networks. As SMS messages are transmitted 140 8-bit octets at a time, GSM-7 encoded SMS messages can carry up to 160 characters.
The maximum number of characters per single message being sent to carriers depends on the encoding used, and the encoding used depends on the content of the message. The HTTP API limits SMS messages to a maximum length of 2048 characters.
- A message containing text characters only will be encoded using GSM-7
- A message containing emojis will be encoded using UCS-2
Text | GSM Standard | GSM-7 | 160 |
Unicode | Unicode | UCS-2 | 70 |
Emoji | Unicode | UCS-2 | 70 |
Depending on the message content (plain text, emojis, special characters etc), TexTalk will use either GSM-7 or UCS-2 encoding to send the messages and each encoding has limitations to the number of characters that can be sent. The limitations for a single segment are –
- 160 characters for GSM-7 (e.g. Latin-1/9 and GSM8).
- 70 characters for UCS-2 (e.g. message with emojis)
When you send a message whose text is longer than the maximum number of characters per segment, TexTalk will automatically split the message for you, add a special header (User Data Header), and send multiple SMS to carriers.
| Message Type | Calculation | Max Characters per Segment |
| GSM Single Segment | (140 bytes x 8 bits) / 7 bits | 160 characters |
| GSM Multi Segment | ((140 bytes – 6 bytes) x 8 bits) / 7 bits | 153 characters |
| Unicode Single Segment | (140 bytes x 8 bits) / 16 bits | 70 characters |
| Unicode Multi Segment | ((140 bytes – 6 bytes) x 8 bits) / 16 bits | 67 characters |
A Message Detail Record (MDR) is a report that documents the details of the SMS and MMS messages that you send and or receive.
Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network. MMS allows the sender to send messages with media files (such as pictures), videos, and audio files all in one message or separately in individual messages.
There are different rate limit settings for SMS and MMS.
During onboarding, standard rate limits are applied to the account for both. The standard account level rate limit is 1 mps. There are also industry standards for rate limits of 1 message per second per number that must be followed.
The most widely supported attachment types are jpeg, png and gif images. TexTalk will accept all content types on the list below but deliverability is not guaranteed since downstream carriers and handsets may have limitations on what types of files they accept.
TexTalk send messages over 160 characters to international phone numbers (for GSM-7 encoding), or 70 characters (for UCS-2 encoding).
TexTalk will always segment and send as a concatenated message. In many cases, destination operators support this feature. They may, however, appear as multiple messages on the destination handset, depending on whether the receiving carrier supports concatenated SMS. For International SMS Delivery contact your account representative.
A bridge is between two calls. A conference is between three or more calls.
Tutorials
Messaging Webinar
Click here to view our messaging webinar. In this webinar, you can learn the basics of how messaging works through TexTalk, including SMS and MMS messaging. The webinar also provides tips for how to structure messages to improve recipient response rates.
E-mail Broadcasting Webinar
The email broadcasting webinar provides information on the key elements of structuring an email campaign. Here is where you can learn how to manage email templates, create new ones, and how to launch campaigns with the best possible success rate.
Voice Broadcasting Webinar
In this webinar, you can see how TexTalk’s voice broadcasting capabilities function. How to record messages, suggestions for improving message quality, and other important pieces of information can be found through the voice broadcasting webinar.
Virtual Fax Webinar
View this webinar to learn about how to send virtual faxes through TexTalk. This webinar discusses how to use the virtual fax features of TexTalk and provides some suggestions for using it to take full advantage of it.
